Tickets & concessions

Tickets to our events and exhibitions can be booked online, by telephone or in person.

Tickets: need to know
What are multi-buy discounts?

Multi-buy discounts are available for selected events in our festivals and classical season. Your discount amount varies by event series and will be calculated as you add events to your shopping basket. The more events for which you buy tickets, the more you save.


To take advantage of our multi-buy offers look out for events displaying the yellow multi-buy label. You will be able to navigate back to the full list of events in each multi-buy by clicking the links below the titles on event pages or the multi-buy links in the 'what's on' listings. 


Please note that discounts only apply to events within the same classical season:


  • 2018/19 season: Sep 2018 – Jul 2019
  • 2019/20 season: Sep 2019 – June 2020
How can I buy a ticket?

There is a £3 transaction fee*


Tel: 020 3879 9555

Telephone bookings have a transaction fee of £3.50*


In person
Visit our Ticket Offices:
Level 2 of Royal Festival Hall between 10am – 8pm daily
Queen Elizabeth Hall between 10am – 8pm daily

We operate cashless ticket desks between 10am and 5pm. All card payments are welcome.


There is no transaction fee when you book in person.


* There is no transaction fee for Members for any event.

more about Membership

Payment methods

We accept all major credit cards and Southbank Centre Gift Vouchers. We also accept cash for bookings made in person.


Please do not email credit card details to us.

Your tickets

Tickets can be sent via e-ticket or collected at Southbank Centre. Tickets sent via post incur an extra charge of £1. You can nominate your preferred delivery method when purchasing your ticket.
The Ticket Office can be found on Level 2 of Royal Festival Hall. ID is required for concession tickets.


A limited allocation of tickets with a 25% discount is available for recipients of Universal or Pension Credit, full-time students and those under the age of 16.


For some events, unlimited adult and child tickets are available based on the age of customer, and this will be stated clearly on the event page. Child tickets are valid for children under the age of 16.


There are also discounts for members of our Access Scheme. find out more and how to join


Concession-priced tickets are sold on first-come-first-served basis, and once sold no further tickets are available by any method of booking. Concession prices may not be applicable on top price tickets for certain events. Please note discounts cannot be combined and you will be asked for suitable identification.

Group bookings

To make a group booking or find out more about visiting with a group, phone us from Monday – Friday, 9.30am to 5.30pm or email us.


Tel: 020 7960 4225




Group bookings cannot be made online.


find out more about group bookings

Secondary ticketing

We take secondary ticketing very seriously and aim to discourage this by stipulating that tickets should not be resold for profit or commercial gain. If we find tickets on sale without our authorisation by any unauthorised third parties they are identified and cancelled. 


We try to identify touted tickets and we contact third person resale sites and ask them to remove the tickets as resale is against our terms and conditions.  

Returning or exchanging tickets

Tickets can be returned for a Credit Voucher valid for a year, or can be exchanged for another performance if they are received by the Ticket Office at least 48 hours before the performance.


This service is offered to the original purchaser of the tickets only and there is a transaction fee of £3 per ticket. Occasionally this service may not be available.

Change of programme or event

If there is a major change to your chosen performance, we will contact you by email, letter, text or telephone.

Booking fees

Telephone bookings have a transaction fee of £3.50


Online bookings have a reduced transaction fee of £3.00


There is no transaction fee to book in person. Events that are free but ticketed do not have a transaction fee. No booking fees are charged for Southbank Centre Members.


If you wish to receive tickets via post a £1 charge applies.

Age recommendations

Babes in arms and children under seven cannot be admitted to classical concerts and some other events.

More about our Access Scheme & buying tickets

We welcome all and believe that everyone has a right to enjoy the arts. That’s why we’ve developed our free Access Scheme which helps people who are Deaf and disabled make the most of Southbank Centre. 

About the Southbank Centre Access Scheme & how to buy tickets