Keeping you safe

The Hayward Gallery’s Among the Trees exhibition reopens from Thursday 30 July to Members and Supporters, and from Saturday 1 August to the public. The Royal Festival Hall, Queen Elizabeth Hall and Purcell Room remain closed for now. 

As we welcome you back, find out how we're keeping you safe and check the latest information so that you can plan your visit.

Our number one priority is the health and wellbeing of our visitors and staff. We’re following the official government guidance on working safely during coronavirus to make sure we’re Covid-secure.

Measures we’ve introduced so far include:

  • Reduced visitor numbers
  • Clear signage and one-way systems
  • Removal of seating and changes to access
  • Hand sanitiser stations
  • Regular and thorough cleaning
  • Going cash-free

We’ll continue to review and manage any risks and to respond to any changes in the guidance, keeping our staff trained and up to date as we go.

 

Plan your visit

New opening times

The Hayward Gallery’s opening times have changed:

Open Wednesday – Saturday, 11am – 7pm, and Sunday, 10am – 6pm; closed Monday and Tuesday.

Pre-booking online is essential

All visitors must book online before visiting. Members and Supporters go free, but need to book a time slot, too. There’s no need to print your ticket – just show your phone to our hosts on entry.

Keep others safe

You must wear a face covering during your visit, for your safety and the safety of others. Please, stay at home if you have symptoms of illness such as a cough, sore throat or fever or have been in contact in the past 14 days with someone who has coronavirus. Email customer@southbankcentre.co.uk to refund or exchange your ticket.

when you arrive

Get here as close to your time slot as possible – you won’t be able to come into the Hayward Gallery to wait, and our other buildings are still closed for now. Our cloakroom is closed, so please leave bags over 40 x 25 x 25cm at home. Once you’re inside the Hayward Gallery, follow our one-way system, keep a safe distance from others and use the hand sanitiser provided.


 

Southbank Centre Food Market

Our food market reopens Friday 7 August. To make sure your visit is safe, we are taking the following measures:

  • Restricted number of customers
  • One-way system in place
  • Dedicated entry and exit points
  • Going cash-free
  • Socially distanced queues
  • Reduced number of traders
  • Hand sanitiser stations

We’ve also achieved the official industry standard ‘We’re Good to Go’, which certifies that we’ve worked hard to follow government and industry COVID-19 guidelines. find out more

 


 

Eating & drinking

Many of the restaurants and cafes on our site are now open; check for updated opening hours.

find out more 

 


 

While our other venues are closed

Our other venues remain closed but we believe that access to art, music and creativity is more important than ever, so stay connected for your regular culture fix of blogs, videos, podcasts and playlists on our website and social channels.

visit our blog 

Hear from our Chief Executive, Elaine Bedell

read our latest coronavirus statement

 


 

Your Privacy and NHS Test and Trace

If you are visiting our venues we will collect your data and some information about you, so that we can take part in the NHS Test and Trace service and help prevent the spread of COVID-19. The government has asked organisations to do this in order to keep our visitors and employees safe. 

find out how we are doing this

 


 

How to get here

Located in the heart of London, the Southbank Centre is easily accessible by tube, train, bus and even by boat. 

find out more 

step-free access

Hayward Gallery

For access to the gallery, use the car park lift to the Hayward Gallery Foyer. All floors are accessible from the main foyer. 

We welcome wheelchair users and guide companion dogs. Wheelchairs and gallery stools are available for visitors by speaking to a host when you arrive (subject to availability).

find out more about our Access Scheme

get in touch

We're happy to help with any questions you might have. Send us an email.

email us