The health and wellbeing of our staff, artists and visitors is our top priority and given the latest medical and scientific recommendations that people should avoid large social gatherings, we have made the very difficult decision to take this action in order to play our part in stopping the spread of the virus.
The impact of this decision on those talented people who come from around the world to perform on our stages, as well as our hard-working staff who help to run our magnificent venues – and the many millions of people who come to enjoy what we present each year – is immense.
As a charity, we will be working hard to find ways to survive the financial implications that a period of closure will have on our organisation - including the freelance artists and partners we work with. We want to do everything we can to support the wider arts sector as we all deal with this unprecedented situation.
We are very sorry that we have to close our doors. We believe that access to Art, Music and Creativity can be a tonic for us all and we will be trying hard to find ways of working with our artists to keep that idea alive even though our venues are closed.
Our thoughts are with everyone who is being affected by this situation and we pass on our very best wishes to all of you and your loved ones.
We look forward to welcoming you back. Soon, we hope.
Our ticketing team are busy cancelling events and will be working hard to deal with refunds to the many hundreds of events that we have had to cancel already. You will receive an email from them with further information as soon as possible but this may take longer than we'd like – maybe up to 28 days. We're sorry for this as we are dealing with thousands of bookings.
When you receive your email it will give you details of the refund process. One option is for you to choose to receive a credit note. It would be enormously helpful if you would consider accepting this option rather than a refund as it will help us to manage our cash flow in this very difficult moment. A credit note is valid for 12 months.
As a charity, we rely on ticket sales for a substantial portion of our income, the uncertainty ahead is a huge worry for those who work for us and with us. If you can afford to, please consider making a donation amount however large or small to Southbank Centre.
Thank you for support in the past and we hope to welcome you back to our amazing venues soon.