What do we need to know and what data will we collect?
If you are visiting our venues, we will ask you to give us the following information at the point you purchase a ticket. If you are visiting in a group, we will ask for information about one person (the lead member of the group):
- Your name
- Your telephone number and/or email address
We will also collect and record the following information:
- The date you visited us
- What time you went into the venue
- What time you left the venue
Why are we asking for this information?
We are collecting and processing this information so that we can open our venues. The Government guidelines ask us to do this in order to use NHS Test and Trace to reduce the risk of a further COVID-19 outbreak.
When you share your information with us, this means that NHS Test and Trace will be able to quickly identify people who have come into contact with someone who has tested positive for COVID-19. NHS Test and Trace can then ask them to act in ways that keep them and others safe.
Whose information will we collect?
We will collect this information about visitors who have bought a ticket to an event at our site, including for a performance or exhibition in the Royal Festival Hall, the Queen Elizabeth Hall, the Purcell Room or the Hayward Gallery.
If you are a Southbank Centre contractor, a performer or anyone else who has been asked to sign in at one of our Artist Entrances, please read the guidance here.
What will we do with the information?
We’ll keep this information about you for these purposes for as long as it is needed for use by the NHS Test and Trace service. We won’t keep it longer than it is needed for those purposes. If the information is requested by the NHS Test and Trace service, we will share it with them so they can use it for contact tracing and to investigate local outbreaks of COVID-19.
Who is processing your information?
Southbank Centre (as the data controller).
How will we use the information we hold about you?
If we are asked, we will supply the NHS Test and Trace service with the information of visitors who may have been exposed to COVID-19.
This is so the NHS Test and Trace service can:
- provide testing for anyone who has symptoms of COVID-19 to find out if they have the virus
- contact anyone who has had a positive test result to share information about any close recent contacts they have had
- alert those contacts, where necessary, to let them know that they need to self-isolate to help stop the spread of the virus
Who will we share your information with?
We will share your information with the NHS Test and Trace system if NHS Test and Trace identifies a visitor to the Southbank Centre who has been tested as positive for COVID-19. In this case, we will share with NHS Test and Trace contact information for our staff and any visitors who may have come into contact with the visitor who has tested positive.
If a visitor to our venues informs us that they have tested positive for COVID-19, we will contact the NHS Test and Trace service and provide them with details of staff and any visitor who may have come into contact with the visitor who has tested positive.
We will not share your information with anyone else, unless we are required to do so by law, for reasons of public safety and in risk of harm or emergency situations.
Subject to any legal requirements which we are obliged to follow, you can choose to opt out of giving your details, but we would appreciate your support to prevent the further spread of COVID-19. Please contact us at email@example.com.
How long will we keep your personal information?
We will keep your contact information for 21 days so that we can respond to the NHS Test and Trace data requests. We may keep your contact details you provided when you purchased a ticket for longer than 21 days as per our standard policy for the purposes of customer record keeping.
Which laws allow us to process your personal data?
The General Data Protection Regulation requires specific conditions to be met to ensure that the processing of personal data is lawful. These relevant conditions include:
Article 6(1)(c) – Legal Obligation in that we have a legal obligation under the Health and Safety at Work Act 1974 to ensure the safety of visitors and our staff.
Article 6(1)(f) – Legitimate Interest in that collecting the data is in the interests of the individual, Southbank Centre and the public health efforts to tackle COVID-19.
If you are not happy about the way your personal data is being processed you can complain directly to us by email: firstname.lastname@example.org.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner's Office (ICO) website
By post: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
or contact us by email
Further advice and guidance from the ICO can be found on the ICO website.