Website and ticket terms & conditions

Your use of this website is subject to the following conditions and you should not use this website unless you accept these conditions:

• The Southbank Centre Limited as corporate trustee of the Southbank Centre accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained at this website.
• Performance details on the site are subject to change without prior notice. The Southbank Centre accepts no responsibility for the accuracy of information or material accessed through the site.
• By logging on, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the Southbank Centre site or your access to it.
• We are not responsible for the content of any linked sites and the inclusion of any link does not imply any endorsement of that linked site.
• You will only use this website for personal private use.

About copyright on our website

The text and images contained in this website belong to the Southbank Centre and are protected by copyright and other intellectual property rights. You can print or download any part of these text and images for personal use only and any copies must retain the copyright or other intellectual property notices contained in the original material. Any other use could lead to action or breach of copyright.

No part of this site may be reproduced by any process without written permission from the Southbank Centre.

Ticket conditions of sale

• For ticketed events every member of the audience or exhibition visitor must have a valid ticket.
• Latecomers – admission is not guaranteed although offered wherever possible.
• Ticket holders consent to the recording and filming of themselves as members of the audience.
• The Southbank Centre reserves the right to refuse admission or attendance to any patron.
• Smoking is not permitted in the auditoria, foyers or galleries.
• Glasses, bottles, cameras and recording equipment, etc. are not allowed in the auditorium.
• Babes in arms and children under seven cannot be admitted to classical concerts and some other events.
• Mobile phones, pagers and watches should be silenced before entering the auditorium.
• The Southbank Centre reserves the right to make any alterations to an advertised programme rendered necessary by unavoidable causes.

• In some circumstances, tickets can be returned for a credit voucher, valid for one year, or exchanged for another performance. This service is offered to the original purchaser of the tickets only and there is a transaction fee of £3 per ticket.

• For shows where the run finishes 14 days or more after the first performance, we will, strictly subject to availability, offer a same show exchange only. Credit vouchers or other exchanges are not available in these circumstances.

• All return requests must be made at least 48 hours before the start of the show time originally booked. Under no circumstances do we offer refunds for returned tickets.

• E-tickets must not be used more than once
• Tickets can only be sold by the Southbank Centre or one of its authorised agents. Not complying will make this ticket void.
• If you resell your tickets for profit or commercial gain and hold a current Southbank Centre Membership, you are liable to lose your Membership benefits.

Your statutory rights are not affected.

Comments or suggestions

Comments and feedback are very important and help to improve the services delivered to all our customers. We encourage anyone who uses the services or facilities at the Southbank Centre to comment on their experience and will respond in a professional, consistent, accurate and honest way. We will reply to customers using their preferred method of communication and aim to do so within 10 working days; if this is not possible customers will be kept informed.

If you would like to send us some feedback contact:
Customer Services,
Southbank Centre,
London SE1 8XX

Complaints Management Policy

The Southbank Centre is committed to managing any customer complaints effectively and efficiently through a formal process.

The Head of Ticketing is accountable for the Complaints Management Process while the Customer Relations Department is responsible for coordinating the resolution of complaints and any subsidiary issues by liaising with the relevant and responsible teams.