Customer feedback

Southbank Centre welcomes your feedback and is committed to managing customer complaints and compliments effectively and efficiently.

How do I give feedback, complain or compliment Southbank Centre?

If you would like to give feedback, make a complaint or compliment please call or email the Customer Relations Team:

Tel: 020 3879 9555

We aim to respond to all queries within 10 working days. We also recognise that some feedback is more complicated and therefore a full response may take longer, however we aim to reply within 10 days no matter what.

The Head of Ticketing is responsible for the Customer Relations Team and will ensure that the most relevant department comments personally and provides an informed answer.