‘We would like to thank our visitors, the artists we work with and our staff for the loyalty and patience they have shown while we work out a way to return to doing what we do best: presenting great art for everyone.
The challenge we face
The impact of the virus means that we have now lost a catastrophic 60% of our income, which comes from ticket sales, corporate events, the restaurants, bars and shops across our site.
We are grateful to Arts Council England for our annual grant, which represents 37% of our income; however, most of this is used to look after our 11-acre National Heritage estate and buildings, which we manage and maintain on behalf of the government.
It’s not possible to maintain these iconic buildings and deliver our arts and community programmes without the blend of additional income we generate for ourselves.
Why reopening soon is difficult
One of the biggest barriers to reopening our venues is the continuation of social distancing. Even a reduced one-metre rule means that we would only be able to sell around 30–40% of tickets. To reopen under these terms would only make our financial situation worse.
The show must go on
Despite the uncertainty and financial pressure we face, we want to continue to offer access to art as much as possible. We have been sharing great blogs, interviews, playlists and features via our weekly Your culture fix emails and across social media.
In addition, we are continuing to combat social isolation with our new national programme: Art by Post brings specially created art activities to the people who are most affected by the current social distancing measures, including older adults living with dementia and other chronic health conditions.
We are hoping that we will be able to reopen the Hayward Gallery very soon, with strict social distancing and health and safety measures in place, so that you can see the exhibition Among the Trees, which had only just opened to critical acclaim when we had to shut our doors.
And from August to November, we are celebrating key workers with Everyday Heroes, a free open-air art and poetry exhibition across the Southbank Centre site.
In addition, we are exploring ways in which we might be able to present a series of online events across the autumn. We also want to continue to work with schools as they reopen, and, in doing all of this, we want to support as many artists as we can. If you feel that you are able to make a donation, no matter how small, we would be extremely grateful.
We will update you as our plans develop for the autumn and as it becomes clearer when we may be able to reopen. In the meantime, we look forward to the time when we can all be together again enjoying cultural experiences in our wonderful venues.’
Our ticketing team is working hard and you will receive an email with further information as soon as possible. But please forgive us for taking a little longer than usual to get in touch. We’ve never had to cancel this many events before.
If you booked tickets for a cancelled event, you will automatically receive a credit voucher for the cost of your tickets. You don’t need to do anything: we’ll add your credit voucher to your account. We’ll send you an email confirming details of your voucher within 28 days.
These vouchers are valid for two years, which is twice as long as usual. We want to make sure that you can use your voucher to book events when we reopen, and visit us in the future.
We’re also offering a 25% discount on Southbank Centre Membership with your credit voucher (for new Memberships only and only for those redeeming their credit voucher).
We understand that not everybody is able to choose a credit voucher or make a donation. To claim a refund on the cost of your ticket, you'll need to enter your order number on the 'request a refund form', linked below.
Thank you for your support.